Returns & Exchanges
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Diamond Sky, LLC Returns & Exchanges
We have a 30 day return/exchange policy. We stand behind our product 100% and want to make sure you are completely satisfied. If you are unhappy with your purchase for any reason, please reach out to our customer service team so we can make it right! If 30 days have gone by since you received the item, we cannot take the item back.
Please note that your item must be unused and in as packaged condition to be eligible for a return.
E-mail us at firstname.lastname@example.org to begin the return process.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We always recommend to place insurance/tracking on the return package for proof of return.
We are not responsible for failed delivery due to an incorrect address provided at checkout. If your package tracking states “returned to sender” or “undelivered” please contact us for steps to retrieve/re-send your package. We offer cancellation on these orders with a $7 cancellation fee if and only if the package is returned to sender rather than wrongly delivered. Of course, if this error is corrected prior to shipment there is no fee associated (please double check your address!).
We always recommend to ship to a permanent address. We are not responsible for packages that end up at the wrong address due to the customer providing a temporary address and a package then not being received in time to retrieve at such address. We recommend to contact the postal service and let them know to return the package to sender or set up a forwarding address if this happens to you. We will offer re-shipment if the parcel arrives back at our warehouse. You may also cancel with a $7 cancellation fee.
Once we ship a package to the address provided by the customer, the package is in the postal service’s hands. We will always assist in any complications, however we recommend to contact your local postal service for any issue in delivery to intercept and avoid a package being returned to sender or delivered to the wrong address (for example: incorrect address provided at checkout, package tracking marked as “delivered” but unable to locate your package, etc.). Feel free to contact us in this event via e-mail at email@example.com and we will help you in any way we can; however, we are not responsible for errors in the post and these must be dealt with by filing a case through them to achieve outcome.
We are not responsible for any customs-imposed charges. If these fees are not paid and you do not receive the item because of this, we can not be held responsible. If we receive the item back at our headquarters, we will notify you and give you a choice to have the item re-shipped or cancelled for a flat $7 fee.
You may cancel your order for a refund prior to processing and shipment. Please see above policy on returns.
We are unable to cancel or make address changes to orders that have already been shipped.